Refund policy.

At LOOPDUKA, we value your satisfaction. If you’re not completely happy with your purchase, our refund and return policy is designed to make things easy.

1. Eligibility for Returns

You may request a return or exchange if:

• The product is defective, damaged, or not as described.

• The request is made within 7 days of delivery.

To qualify, the item must be:

• In its original packaging and condition.

• Unused and accompanied by proof of purchase.

2. Process

To start a return, email us at loopdukakenya@gmail.com or call +254117420710
Our support team will guide you through the return process and pickup arrangement.

3. Refund Timeline

Once your item is received and inspected, we will notify you and process your refund within 5–7 business days via your preferred payment method.

4. Non-Returnable Items

Some items, such as personal care products, undergarments, and perishable goods, cannot be returned for hygiene and safety reasons.

5. Cancellations

You may cancel your order before dispatch at no extra charge. Once shipped, standard return procedures apply.